Switching barriers and customer retention
- 期刊名称Journal of Service Theory and Practice
- 作者Li, Chia-Ying
- 卷第25卷
- 期第4期
- 印刷ISSN2055-6225
- 文件大小405.87KB
- 发表时间2015-07-13
- DOI10.1108/JSTP-10-2013-0220
- 页码370-393
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