Exploring internal customer service quality
- 期刊名称Journal of Business & Industrial Marketing
- 作者Marshall, Greg W.; Baker, Julie; Finn, David W.
- 卷第13卷
- 印刷ISSN0885-8624
- 文件大小192.52KB
- 发表时间1998-08
- DOI10.1108/08858629810226681
- 页码381-392
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