Relating e‐satisfaction to behavioral outcomes: an empirical study
- 期刊名称Journal of Services Marketing
- 作者Bansal, Harvir S.; McDougall, Gordon H.G.; Dikolli, Shane S.; Sedatole, Karen L.
- 卷第18卷
- 期第4期
- 印刷ISSN0887-6045
- 文件大小691.93KB
- 发表时间2004-06
- DOI10.1108/08876040410542281
- 页码290-302
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