Controlling outsourced service delivery: managing service quality in business service triads
- 期刊名称Total Quality Management & Business Excellence
- 作者van Iwaarden, Jos; van der Valk, Wendy
- 卷第24卷
- 印刷ISSN1478-3363
- 电子ISSN1478-3371
- 文件大小160.39KB
- 发表时间2013-10
- DOI10.1080/14783363.2013.776766
- 页码1046-1061
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