![[IEEE 2010 Winter Simulation Conference - (WSC 2010) - Baltimore, MD, USA (2010.12.5-2010.12.8)] Proceedings of the 2010 Winter Simulation Conference - Does the Erlang C model fit in real call centers?]()
[IEEE 2010 Winter Simulation Conference - (WSC 2010) - Baltimore, MD, USA (2010.12.5-2010.12.8)] Proceedings of the 2010 Winter Simulation Conference - Does the Erlang C model fit in real call centers?Robbins, Thomas R.; Medeiros, D. J.; Harrison, Terry P. · 2010