A Social Network Model of Recovery
- 期刊名称Alcoholism Treatment Quarterly
- 作者Cornille, Thomas A; Hicks, Mary W.
- 卷第10卷
- 印刷ISSN0734-7324
- 电子ISSN1544-4538
- 文件大小632.41KB
- 发表时间1993-08-06
- DOI10.1300/j020v10n01_04
- 页码63-76
Improving Customer Service and Profitability Through Customer Intervention in Service RelationshipsSharma, Arun · Journal of Relationship Marketing · 2008
Improving customer service: issues in customer contact managementSpencer‐Matthews, Sarah; Lawley, Meredith · European Journal of Marketing · 2006
The customer-service life cycle: a framework for improving customer service through information technologyGabriele Piccoli; Bonnie R. Spalding; Blake Ives · 2001
A Framework for Improving Customer Service through Information Technology: The Customer-service Life CyclePiccoli, Gabriele; Spalding, Bonnie R.; Ives, Blake · The Cornell Hotel and Restaurant Administration Quarterly · 2001
SMART — improving customer serviceC J Selley; S Baker; R McKay · 1997
GUIDING PRINCIPLES FOR IMPROVING CUSTOMER SERVICEGarfein, Richard T. · Journal of Services Marketing · 1988
Improving customer serviceStrategic Direction · 2008
Building Relationships Through PersonalizationStell, Roxanne; Paden, Nita L. · Journal of Customer Service in Marketing & Management · 1998
The HASSLE ScaleRichard, Michael D.; Hicks, Dee Dee · Journal of Customer Service in Marketing & Management · 1997
Customer SatisfactionHarmon, Harry A. · Journal of Customer Service in Marketing & Management · 1997
The Japanese ConsumerHerbig, Paul; Howard, Carol · Journal of Customer Service in Marketing & Management · 1998
Service QualityGenestre, Alain; Herbig, Paul · Journal of Customer Service in Marketing & Management · 1997
Customer Service EmployeesClow, Kenneth; Rogers, Jerry D.; Baack, Donald · Journal of Customer Service in Marketing & Management · 1998
Total Quality ManagementChattopadhyay, Satya P. · Journal of Customer Service in Marketing & Management · 1997
Preface and IntroductionWinston, William J. · Journal of Customer Service in Marketing & Management · 1997