Managing the Delight Factor
- 期刊名称Journal of the Operational Research Society
- 作者Tim Stapenhurst
- 卷第46卷
- 期第3期
- 印刷ISSN0160-5682
- 电子ISSN1476-9360
- 文件大小1235.13KB
- 发表时间1995-3
- DOI10.1057/jors.1995.57
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