Response to Cilluffo and Gergely
- 期刊名称Terrorism and Political Violence
- 作者Devost, Matthew G.; Houghton, Brian K.; Pollard, Neal Allen
- 卷第9卷
- 期第1期
- 印刷ISSN0954-6553
- 电子ISSN1556-1836
- 文件大小156.06KB
- 发表时间1997-03
- DOI10.1080/09546559708427389
- 页码95-97
Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharingFan, Yi-Wen; Ku, Edward · The Service Industries Journal · 2010
Investigating the Relationship between Customer Knowledge Management and Knowledge Sharing among Insurance Companies in MalaysiaZahari, Ahmad Suffian Mohd; Rahman, Baharom Ab; Othman, Abdul Kadir; Wahab, Samsudin · Asian Social Science · 2013
[Advances in Intelligent Systems and Computing] Information Systems Architecture and Technology: Proceedings of 38th International Conference on Information Systems Architecture and Technology – ISAT 2017 Volume 657 || Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing CompaniesWilimowska, Zofia; Borzemski, Leszek; Świątek, Jerzy · 2018
Successful Change ManagementOakland, J. S.; Tanner, Stephen · Total Quality Management & Business Excellence · 2007
How do excellent companies stay excellent?Brown, Alan · Total Quality Management & Business Excellence · 2013
Editorial BoardThompson, Anna · Total Quality Management & Business Excellence · 2011
Knowledge management critical success factorsAlazmi, Mutiran; Zairi, Mohamed · Total Quality Management & Business Excellence · 2003
Sustainable growth and business excellenceKanji, Gopal K. · Total Quality Management & Business Excellence · 2005
Sustaining business excellenceAras, Guler; Crowther, David · Total Quality Management & Business Excellence · 2010
Human resources and organisational excellenceZink, Klaus J. · Total Quality Management & Business Excellence · 2008
Performance Measurement and Business ResultsKristensen, Kai; Westlund, Anders H. · Total Quality Management & Business Excellence · 2004